Customer Service Training for You and Your Front-Line Employees

Description

Mind Capture Customer Service Seminar
Featuring speaker and best selling author Tony Rubleski
The Coeur d'Alene Chamber has teamed up with the CDA Downtown Association, the Post Falls and Hayden Chambers to bring you this valuable customer service training just in time for the holiday shopping season. The seminar is relatively inexpensive which makes it easy for you to attend with a few of your front-line employees. Learn some tips and tricks to keeping those customers happy and build camaraderie with your front-line team!  Best selling author Tony Rubleski of the Mind Capture Group is the featured speaker. This event will be held at the Coeur d'Alene Resort. Meet-and-greet networking opportunity with coffee provided begins at 7:30 a.m., presentation begins at 8:00 a.m. and runs till 10:00 a.m.

 Participates will discover:

• The Key Characteristics of Today's Customer that you must know
• 5 simple, yet highly effective, ways to improve your own customer service
• Good and bad customer service examples  
• The #1 sin you must avoid in your marketing that directly impacts the customer experience.            
  and more ......

Tickets: $25 Members, $20 for 3 or more, $35 non-Members. Member pricing extended to Coeur d'Alene Downtown Association Members as well.
For more details or if you have questions, please contact Brenda 208-415-0110 or at  Brenda@CdAChamber.com