CSR/ Dispatcher

Posted: 05/19/2023

CSR/ Dispatch position

You’re looking for a change... for a reason… Are you tired of where you’re working? Maybe you don’t feel supported in your job? Maybe you just don’t jive with the company you work for—and you know there’s something better.

J.A. Bertsch Heating & Cooling is looking for a professional CSA/Dispatcher to join our team. Our dedication to excellent customer care is well known in our area. We are looking for an energetic person to handle inbound and outbound calls for our service and sales departments as well as assist with other administrative tasks.

Let's look at some of the benefits you will receive with JA Bertsch!

- 100% Paid Medical, Dental and Vision Insurance.

- Paid 401K at 4% by the company.

- Paid Life Insurance.

- Performance Based Pay in addition to hourly wage.

- 8 days paid off a year (including your birthday).

- And much, much more!

Now on to our triple win model...

3 More Reasons You’ll LOVE Working Here...

1. Our Teammates must win! We realize that the only way to have happy customers is to have a happy team of people serving them! We do everything imaginable to support our people, lift them up to make them better, and ensure that they’re successful. And for doing a great job, they receive rewards—as well as incredible career satisfaction. This is a workplace culture you’ll enjoy being a part of.

2. Our Customers must win! We do everything imaginable to ensure that our customers are 100% satisfied and absolutely love our services. If they don’t, we do whatever is necessary to make them wildly happy they did business with us—so much so that they insist on telling their friends and family!

3. Our Company must win! We believe if we’ve done absolutely everything possible to make sure our customers win and our team wins, we will naturally win.


MUST pass initial and random drug testing's; MUST pass a background checks and have reliable transportation.

MUST have excellent customer service, verbal, and written communication skills.

MUST be proficient in typing with computers, MS office, Windows.

MUST be able to talk on the telephone for 8 hours a day.

· Must have basic computer skills and be willing and able to learn new computer software programs. Experience in Service Titan is preferred.

· Be able to learn by observation and hands-on experience.

If this sounds like a company that you would like to work for, please apply. I would love a chance to talk with you—and get to know you better. Let’s make sure we’re an ideal fit for one another.

Job Type: Full-time (Monday through Friday)

Angela Blessinger/ Chief Culture Officer

Job Type: Full-time

Salary: $16.50 - $18.00 per hour



  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance




  • 8 hour shift
  • Monday to Friday


Ability to commute/relocate:


  • Coeur d'Alene, ID 83815: Reliably commute or planning to relocate before starting work (Required)




  • Dispatching: 1 year (Preferred)


Work Location: In person